Typically when you pick up a vehicle that you had worked on, the Service Department Associates describe what they fixed, the warranty, and show you where your vehicle is. Nope not here.
I've always experienced great service at Jim Olson Motors. The staff is friendly and helpful. Have always been satisfied with their work on my 2008 Chevy HHR.
They just pointed me to where to pay, I had to find somebody to ask what the warranty on the parts were and I had to roam around the parking lot looking for my truck.
Well thats bs, it doesn't take a dealership 6 days to get a part. I've dealt with plenty of dealerships and it takes 3 days normally.
Monday rolls around, I have to call again to see what the heck is taking so long. Welp it wasn't finished.
Tuesday @ about 4pm I still haven't gotten a call. I call and they say they need to replace the fuel module. I said alright get it taken care of.
I'll never be back.
Absolutely the worst experience I've ever had at a car dealership. No wonder everybody goes to Green Bay or Appleton to purchase vehicles.
I have had my car serviced at Jim Olson several times now and have been very happy with my experiences. The staff is super friendly and the service people explain everything without that condescending attitude that I've experienced elsewhere.
Friday my truck was towed there. They said they couldn't get it looked at until Tuesday due to labor day weekend. Ok, no problem.
Avoid the service department. During a visit to Door County in July of 2016, our car was taken here for service that included a tire rotation, and everything appeared to be OK. When our next service came due, a different Chevrolet dealer discovered that all the lug nuts had been overtightened to such a degree that they could not be removed by normal means, and were destroyed in the removal process. The cost of parts and labor to repair this damage was $270.63. Jim Olson has refused to acknowledge any responsibility or offer any compensation. Chevrolet Owner Assistance has made sympathetic noises, but apparently has little control over it's dealers. We have always believed that taking our car to a dealer would ensure that the job was done right, but this experience has taught us otherwise. We have been satisfied with work done at other dealers, but are now looking at other options.
My experience with Jim Olson motors was terrible. Here's the story.
Finally after 12 days at the dealership my truck is finished. And they actually CALLED ME to let me know its done. But this isn't the end.
After purchasing a vehicle for $40,000 I was basically told that I would have to pay for an alignment out of my own pocket even though I had not even driven this car for a week. I recall having better help and service buying my first car, which was a 97 Buick that if I remember right was only worth $2000. So long story short, what do you get when you buy $40,000 worth of a car at Jim Olson? Disappointing service and zero help even though your vehicle is certified... needless to say, my next car will definitely not be a GM car nor will it come from this dealership.
Friday rolls around again, and once again I call to see what the hell is taking them so long. They said they needed to order a part. And it wont be in until Monday and they would have my truck ready by 4pm.
Jim Olson Motors is a US Car Dealer based in Sturgeon Bay, Wisconsin. Jim Olson Motors is located at 632 Green Bay Rd, Sturgeon Bay, WI 54235, USA.
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