Jody Underwood, our sales representative, was very attentive and listened to our requests for a pre-owned vehicle. She found the perfect car for my sister and we drove it away the same day. Thank you for all your help.
Service was wonderful here. Had problems with our truck and just pulled into their service department. They found the difficulty and promptly repaired it. They were very polite and explained the problem. Made so we could continue with our trip!
As I was leaving Door County to return to Superior, I noticed that my Ford Escape's splash-shield was becoming detached from the car body. I called Jim Olson Ford first thing on Monday morning. They asked me to bring the car in as soon as possible and that they'd take care of the problem. When I arrived, they got the car in right away, repaired the part, and even washed the car after they finished the repair. I was back on the road in less than one hour. Needless to say, I am very impressed with their service department and the customer focus that I'm sure is part of their culture.
Its Saturday morning on the first of July . I get in my escape and hear loud thumps and banging from my rear right wheel area. Im from out of towm and have to leave on Sunday morning. I got a hold of Mike the service advisor and he said that they close in an hour but he would take a look to see if he could tell me what was wrong. Mike ,Tyler the mechanic, took a look and Tyler realised that I had a broken shock. Mike and Tyler both realised I was in a jam so they decided to fix it for me. I can't thank them enough. What great people and great service.
Jim Olson is great for service. Everyone in service is extremely knowledgeable and friendly.
Jim Olson Ford Lincoln is a US Car Dealer based in Sturgeon Bay, Wisconsin. Jim Olson Ford Lincoln is located at 440 S Duluth Ave, Sturgeon Bay, WI 54235, USA.
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